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ISO 10002 Consultancy

What is ISO 10002 Customer Satisfaction Management System?

ISO 10002 is a standard that aims to manage customer satisfaction and handle customer complaints effectively. ISO 10002 certification certifies the improvement of responses to customer complaints and the increase in customer satisfaction.

Benefits of ISO 10002 Customer Satisfaction Management System
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Strengthens customer loyalty by increasing customer satisfaction.
Enables processes to be managed more effectively and efficiently.
Enables the determination and monitoring of quality policies and targets.
Creates a consistent work culture within the organization and adopts an approach towards continuous improvement.
Demonstrates compliance with international standards to gain competitive advantage.

Initial Assessment: Assessment of the company’s existing quality management processes and determination of compliance with ISO 10002 requirements.
Project Planning: Planning the ISO 10002 certification process, determining the quality policy and objectives and establishing the project timeline.
Risk Assessment: Risk assessment is performed to identify potential risks in the quality management system. The identified risks are analyzed by criteria such as the probability of occurrence and possible effects of the risk and prioritized. Appropriate measures and corrective actions are determined and implemented for prioritized risks. This step ensures that the principle of risk-based thinking is integrated into the ISO 10002 project.
Documentation Preparation: Preparation and dissemination of policies, procedures, guidelines and forms for the quality management system.
Training and Awareness: Training of employees and management on ISO 10002 standards and raising quality awareness.
Internal Audits: Review of the quality management system by internal auditors selected from within the organization and assessment of compliance.
Management Review: Evaluation of the effectiveness of the quality management system by senior management and identification of opportunities for improvement.
Certification Audit: The official audit and certification process conducted by the ISO 10002 certification body.
Sustainibility: Ensuring the continuity of compliance with ISO 10002 standards and continuous improvement activities.